Privacy Policy

Wanzl Australia Pty Ltd (“Wanzl”) is committed to protecting the privacy and confidentiality of information it collects from customers and website users.

This is our privacy policy which complies with the Privacy Act 1988.

This policy is subject to change by us from time to time. Any such change shall be uploaded to our website, so you should re-check this policy periodically.

1. Consent

By continuing to use the Website, you hereby consent to our collection, storage, use and disclosure of your Personal Information for the purposes specified in this Privacy Policy.

2. Collection of Information

We solicit and collect Personal Information where reasonably necessary for the proper function of our Website and our business. We directly and indirectly collect Personal Information from you, including but not limited to:

  1. When you make or request a return of an order through our Website;
  2. When you make an enquiry via our contact page, LiveChat or by any other means;
  3. Via the use of unique User ‘cookies’, trackers, mobile device IDs or pixel tags;
  4. When details of your transactions are provided to us by third-party payment Website;
  5. When you register an account with us;
  6. When you subscribe to our mailing list;
  7. When you download any of our catalogues.

This Personal Information is held by us electronically.

Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.

We will retain your information for as long as reasonably necessary for legitimate business or legal purposes as further described in Clauses 3 and 4 below.

3. Use and Disclosure

Any Personal Information collected of the type described above may be used, stored or disclosed by us for the following purposes, including but not limited to:

  1. In the course of the regular operation of the Website and our business (including the services of our Commercial Partners as defined below);
  2. To respond to enquiries, requests, feedback and complaints;
  3. For the development of new services or products;
  4. To better understand customer requirements;
  5. To improve your overall user experience of our Website;
  6. To verify your eligibility for the Website;
  7. To enforce or exercise any rights pursuant to our Website terms and conditions, or to protect the rights, property or safety of ourselves or others;
  8. To investigate any user complaints against you or in relation to your use of the Website; and
  9. To promote Wanzl, including through marketing purposes (see paragraph 5 below for more information), promotions and competitions;
  10. To fulfil an order placed by you or provide you or complete other transactions with you or on your behalf; and
  11. To provide you with our resources (e.g., catalogues) that you have requested.

In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details.

Our third-party commercial partners as of the date of this Privacy Policy include but are not limited to:

  1. Westpac PayWay
  2. Priority Software;
  3. Web-Ideas;
  4. Google;
  5. META (Facebook, Instagram, Pixe)
  6. Microsoft including LinkedIn;
  7. HubSpot; and
  8. LiveChat,

as may be varied by us from time to time (“Commercial Partners”).

Wanzl may engage third-party advertisers (including our Commercial Partners) and networks to display advertising on the Website. These companies may use tracking technologies such as cookies or pixel tags to collect information about User interactions. We may share and licence non-personal statistical data (such as dates, duration and times of use of the Website) to third party advertising or analytics entities. We may share aggregated personal and non-personal information (unless you provide your consent) with such entities in non-human readable form. We share this type of data to improve our Website, our business, our services and the services of our Commercial Partners. We will not share or licence any such information that identifies you personally, and endeavour to aggregate this data in such a way as will de-identify individual Users.

At your request or according to our requirements or the requirements of law, we may disclose your information to organisations such as:

  1. your authorised representatives;
  2. credit-reporting and fraud-checking agencies;
  3. credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  4. our Commercial Partners;
  5. our related companies;
  6. our professional advisers, including our accountants, auditors and lawyers;
  7. government and regulatory authorities and other organisations, as required or authorised by law; and
  8. organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business.

We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

4. Our Lawful Ground of Processing

Any Personal Information collected may only be processed by us if we have a lawful ground for doing so, including but not limited to:

  1. fulfilling an order you place with us for products and/or services. We may hold this information for the necessary completion of the contract, for notifying/updating you of the progress of your order and keeping records of the contract in accordance with our legitimate interests;
  1. any enquiry you submit about our products and services (whether through our Website or otherwise). We may hold this information for the purposes of replying to your enquiry, in order to complete any request as a result of the enquiry including entering a contract for product or services and keeping records in accordance with our legitimate interests;
  1. providing you with any of our free resources, available now or in the future, that you sign up for. You have given consent to the processing of your information in order to receive the free resources and accordingly we may process this information in order to reply to any of your communications concerning these resources and to keep records in accordance with our legitimate interests;
  1. providing you marketing communication that you have consented to when you submitted your marketing preferences to enable you to partake in promotions, competitions and free give-aways. We may also hold this information to deliver relevant website content or advertisements which we may process in order to study how our customers use our products/services, to develop our business and marketing strategy in accordance with our legitimate interests;
  1. the operation of our Website and enabling us to properly administer and protect our Website and business. We may process data obtained through cookies on our Website or other online services to ensure the security of our Website, maintain back-ups and/or databases, enable publication and administration of our Website in accordance with our legitimate interests in accordance with our Cookie Policy;
  1. properly administering our Website and growing our business and marketing strategy. We may process data of how you use the Website and online services such as your IP address, login data, browser details, length of visit, time zone settings and devices you use in order to analyse, administer and protect our business and Website. We also use this information to deliver relevant advertisements to you and to understand the effectiveness of our advertising;
  1. compliance with legal obligations that we are subject to and requirements by a government authority; and
  1. obtaining professional advice and insurance.

Wanzl Australia does not collect any Sensitive Data including details of your race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health, genetic or biometric data, criminal convictions or offences.

5. Direct Marketing

Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates and/or Commercial Partners. By continuing to use the Website, you hereby consent to such marketing communications. We may only send you email marketing communications if you have asked us for information about our goods and services or you agreed to receive marketing communications. If you do not wish to receive direct marketing communications from us, you may opt-out at any time by contacting info.au@wanzl.com. We will always give you an opportunity to opt-out of receiving future marketing communications.

6. Use of Cookies

We may use "cookies" technology to store data on your computer using the functionality of your browser. Cookies do not in any way identify you or provide access to your computer. Any data collected through cookies will be used in accordance with our Cookie Policy and our own Privacy Policy and other relevant third party privacy policies (including our Commercial Partners).

You can modify your browser to prevent cookie use but if you do our Website may not work properly for you. The information stored in the cookie is used to identify your browser or device. This enables us to operate an efficient service and to track the patterns of behaviour of users of the Website. In the course of serving advertisements to the Website (if any), third-party sites (including Facebook Pixel, Google Analytics and Google AdWords), advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by any such third-party advertiser or tracker is not subject to this Privacy Policy, but subject to the privacy policy of the relevant entity. We recommend that you review the privacy policy of each of our Commercial Partners.

Please see our Cookie Policy for more information on the cookies we use on the Website at https://www.wanzl-shop.au/cookies-policy 

7. Security of Information

The information you provide to us is stored on computer and paper-based files as appropriate. The secure storage and use of information is important to us and we endeavour to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure.

However, no data is entirely secure and safe from a breach or failure of data backup and security. Accordingly, whilst we take reasonable steps in relation to security of information, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security.

All staff with access to your personal information are bound by duties of confidentiality.

8. Cross-border data transmission

The disclosures of information listed above may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.

9. Accuracy of Personal Information

We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact us immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.

10. Access and Correction

You may request access to, and correction of, personal information that we hold on you. We will respond to any requests for access or correction within a reasonable time, but in any event by no later than 30 days after the date you make the request .

Our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, or we refuse to correct information, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

If you object to a refusal by us to give you access to, or correct, information, you may make a complaint in the manner indicated below.

11. Contacting Wanzl

Please also feel free to contact us if you have any questions or a complaint about this Privacy Policy, our collection of personal information or the way we deal with your personal information.

You may contact us at info.au@wanzl.com or at our mailing address below:

Wanzl Australia Pty Ltd
37A Miles St
Mulgrave, VIC, 31

More Information about Privacy

You can obtain further general information about your privacy rights and Commonwealth privacy law from the Office of the Australian Information Commissioner by:

  • calling their Privacy Hotline on 1300 363 992
  • visiting their web site at www.oaic.gov.au
  • writing to:

The Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042

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