Frequently Asked Questions
Call for volume discounts
48 Hour Dispatch
Click & Collect Melbourne
14 Days Return policy
Warranty and Support
Call for Volume Discounts
Our website has been created to provide customers a simplified ordering process for small order volumes. Where unit volumes are larger, Wanzl Australia may (not guaranteed) be able to secure volume discounts. If you would like to order a volume quantity, please call us on 1300 806 851.
48 Hour Dispatch
Here at Wanzl Australia we do our best to dispatch your order in 24 hrs (Mon to Friday days only). We are not perfect and sometimes the order may take a little longer to assemble. In such cases we will notify you of the status. For our full shipping terms please see our Shipping Policy.
Click & Collect Melbourne
If you would like to pick up your goods from our Mulgrave (VIC) warehouse, please select the option in the check-out process. We will notify you once the goods are ready to pick up. Goods will not be available for pick-up until you have recieved your email notification from us.
Warranty and Support
We love our German heritage quality but we love our Australian office even more. Here at Wanzl Australia our team is dedicated to ensure our customers experience a world class product with world class service. We offer a standard 12 months manufacturers warranty on all products purchased through this website. For our detailed Warranty policy please see our Terms & Conditions (paragraph 12).
If you would like to talk to us, please call our office on 1300 806 851 Monday to Friday (9:00am – 5:00pm AEST)